Nov 15 2018
Last conversation before class
This morning I was in my house, getting ready for the day as I had a conversation with someone over the phone, and I’m glad it wasn’t in person.
Colleen is a lady who takes care of important paperwork, car titles, and receipts at a car dealership in South Dakota. About 2 months ago my boyfriend bought a car, and he was suppose to get the title to his new car a month after the purchase date, at the latest. They sent the title, he never received it, and then they said they sent a duplicate since the other one got lost in the mail. So I decided to give this Colleen lady a call, and this is a little bit how it went…
“Hello, my name is Kaitlyn Polk and I’m the girlfriend to Dylan Thomas. He has been calling to get ahold of you and figure out why the title for the car he bought from you guys TWO MONTHS AGO! is not here yet.. Can you please explain to me what the hell is going on? There’s miscommunication somewhere because we are under the impression that it has already been sent to him since the 9th of this past month and he still hasn’t received it.” – Me
“Yes, ma’m let me take a look at my computer.” *Time goes on* “It looks like we still have to get the duplicate title here first, and it will be today or tomorrow, and then send it in the mail to Dylan. Would you like me to give you a call when it arrives?” -Colleen
“That’d be awesome, because the title has not come to him yet, and we are wondering where the fuck it is because we haven’t heard from you after 3 notes were left on your desk to give him a call, and he’s called everyday to speak for you for the past 2 fucking weeks. Please call me if the title comes and even if it doesn’t and my sister who lives near your guys’ dealership will come pick it up if that is okay?” -Me
“Yes, I apologize for any miscommunication. I will give you a call no matter what after the lunch hour when mail arrives.” – Colleen
“Thank you.” *Hang-Up* – Me
The conversation I had with Colleen was successful. I got the answer I was wanting, and my boyfriend was wanting for so long but never got. I felt a little powerful talking to her and determined because I wanted an answer and so did everyone else involved with this situation. We got the answer, and we soon better get the dang title.
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You’re Dylan Thomas’ GF?!
I’ve had a few of these conversations lately, but I never feel good afterwards. I’ve made an effort lately to be nicer to people on the phone, especially if I’m calling them.