Redway Airlines started business in Lincoln, Nebraska, and then pulled out within 3 months. They emailed all their customers late in August saying that they would be refunding and cancelling all flights after August 31st. Of the 1,600 tickets cancelled, 600 people are still waiting on their refunds from the company.
Many people have emailed customer support about their refunds, and have received news that they have been refunded, the airline saying they sent the money back, even though the banks are telling people they have not received any money.
This article has a lot of quotes from a few people and mostly focuses on the customers side. There is next to no information from Redway themselves as to what is going on or what they plan to do. There was speculation about why Redway had to shut down so quickly but no actual facts, which I thought was weird. I think this article should have had more facts and solutions or information from the company, as the people clicking this article are likely people that are facing this same problem (me) and wanted some information on what to do.
Good observation, Dreya. There isn’t even a statement along the
lines of, “We asked RedWay for comment, but they have yet to
respond.” It’s possible, if it’s bankrupt, there is no spokesman,
but that seems unlikely.